Remote Support Service for Mining - Save Time & Save Costs By Mining Expertise Available in Real Time World Wide
In the digital age, the world is moving closer together. With our Remote Support Services from thyssenkrupp Mining Technologies, we are close to you and exactly where you need us. With visual support from our mining experts we are in real time on your side - worldwide.
Our remote services for maintenance, inspections and troubleshooting are developed and tailored to your needs and for your mining plant and equipment, offer you the opportunity of regular remote maintenance, repairs and inspections by our experts. Regardless of where your plant is located and where the expert for your plant is available.
Remote Support Services from thyssenkrupp Mining Technologies
We can see what you see – Real time remote support for mining customers
By sharing live video with our experts we can get a comprehensive picture of the current situation in real time on-site and help you quickly and cost-effectively. For this purpose, our plant, process and service experts are available worldwide to accompany you with your challenges and ensure the continuous performance of your plant and equipment.
With our Remote Support Service, our experts support you on site, so that faults can be rectified immediately to minimize downtime, maintenance can be carried out with OEM expertise, and mandatory as well as necessary and economically viable inspections can be performed cost effective and tailored to your needs.
Remote Inspection Service - Avoiding downtimes and increasing uptimes
The inspection of your plant at regular intervals and subsequent maintenance measures serves to ensure that your plant performs economically throughout its entire life cycle. Often enough, plant operation is also legally bound to regular inspections.
With our Remote Inspection Service, we offer you a recurring schedule security for planned inspections for different plants and equipment. For many plants and machines from the thyssenkrupp Mining Technologies portfolio we also offer our Remote Inspection at a fixed price.
While regular inspections prevent unplanned shutdowns, the results of inspections and related reporting often provide the opportunity to operate your plant optimally. Often enough, an inspection is the starting point for a technical optimization that can be measured in economic results. Your advantage from our holistic service is not only having a partner for inspections but also having a partner who can execute technical optimizations of your mining plant and mining equipment.
The Remote inspection is carried out by a thyssenkrupp plant expert who goes through inspection steps live with visual support from your service technician on site. Executed with our approved technical Remote Support Service set-up.
Remote Technical Assistance - Planable downtimes & OEM expertise for your repair and maintenance
The efficiency of plants is often the result of good and professional maintenance and technically flawless repairs when needed. While basic maintenance and repair can be completed by in-house staff, process-critical plant components require design expertise and often process expertise as well.
With our Remote Technical Assistance, you have this specialist digitally just on time on location on-site when needed.
With Remote Technical Assistance from thyssenkrupp Mining Technologies, the right expert is available to you without loss of time and with the greatest possible flexibility in execution.
OEM, process and service experts for your mining plant and equipment will connect via remote and provide you with the necessary expertise and guidance for repair and proper maintenance of your mining plant and equipment.
Remote Trouble Shooting - Minimizing downtimes with available plant and equipment expertise
It is always better to have not only the right tools, but better to have the right expert at hand. Remote Trouble Shooting service from thyssenkrupp Mining Technologies makes this fast possible, we provide faster trouble shooting without traveling to you plant on-site and so without time loss. Wherever your plant worldwide is located.
An unplanned downtime of your plant or process-critical machines is something that harms your production process often visibly and measurable.
Especially when it comes to plants, machines and equipment on which your production process depends. What you need is a quick identification of your problem. While it is essential to get help quickly when problems occur once, you need expertise on-site to address the problem and start measures to solve technical problems.
Our experts at thyssenkrupp Mining Technologies are available with our Remote Support Service for trouble shooting in case of unplanned downtime of your equipment and quickly for a first inventory and measures. Together with our remotely connected mining plant experts, we not only localize the problem, but also provide clear recommendations for action to eliminate the malfunction and prevent major damage on your equipment to reduce the unplanned downtime.
Especially important in case of regularly occurring problems with your plant, we offer with Remote Trouble Shooting a continuous support via remote to identify and eliminate problems and to enable a sustainable debottlenecking.